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Elements and Performance Criteria

1. Apply quality concepts
2. Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs
3. Work is completed in accordance with workplace standards as defined in enterprise policies and procedures
4. Basic quality concepts are applied to work activities
5. Trial improvements
6. Improvements to work processes are planned and trialled
7. Trials of improvements to work processes are checked for expected outcomes and compliance with workplace requirements
8. Implement improvements
9. Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures
10. Work is completed in accordance with workplace policies and procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures communicating and working effectively with others when applying quality procedures and standards identifying and using equipment, processes and procedures required within the context of the job modifying quality assurance activities depending on operational contingencies, risk situations and environments monitoring and prioritising work activities in terms of quality procedures and standards, and taking appropriate action as required reading, interpreting and following instructions and information relevant to quality procedures and standards reporting and/or rectifying identified quality-related problems promptly, in accordance with workplace procedures working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

focus of operation of work systems, equipment or management, site and organisational operating procedures housekeeping standards and procedures impact of job on enterprise and individual performance relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines typical quality-related problems that may arise in work operations and products, and related options for action and solutions workplace or site layout workplace quality assurance and improvement principles and procedures.

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